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1. What is 'Avon Indiana Action Center' by SeeClickFix?

It is a tool for letting the Town of Avon know what you think should be fixed. You can take and upload pictures of the problem you see. Requests are located using a point on a map. The Town of Avon can respond to you or ask additional questions.

2. What can I expect from using this system?

'Avon Indiana Action Center', powered by SeeClickFix, is an easy way for residents to report concerns directly to the Town of Avon and have department staff follow up to resolve the issues. Please use a detailed address, description, and photo (if possible) to give as much information to the Town of Avon staff so they can investigate and determine the best way to address your concerns. You are encouraged to enter your email address on reports in order to get automated updates on the status of your issue as Town of Avon staff work to resolve it. This system is best suited to respond to service requests like potholes, street lights, etc. that can be assigned to staff and addressed in a timely manner. Issues requiring immediate attention or those dealing with public safety should be reported directly to the Town of Avon Police at 317-839-8700 as this system is not monitored 24/7.

3. What problems or issues does 'Avon Indiana Action Center' solve and how does it benefit Citizens?

'Avon Indiana Action Center' by SeeClickFix is an additional resource for community members to report infrastructure issues. Using the app is an efficient way to raise awareness within the Town of Avon without having to make a phone call. The app streamlines the process of submitting a photo, description of the issue, and location; also, 'Avon Indiana Action Center' allows you to track the status of reported issues.

4. How does 'Avon Indiana Action Center' differ from other options available to report issues?

• Requests are placed on a map
• Public requests will remain on the map for anyone to review and share
• There is a mobile app
• Photos can be taken directly from mobile devices and uploaded

5. What should I NOT use this system for?

Issues threatening public safety or things needing immediate attention (like downed wires, tree limbs, or needles), should be reported directly to the Avon Indiana Police Non-Emergency Line at 317-839-8700. Things that require long-term planning, a larger discussion, a community process, or involve multiple departments or non-Town of Avon entities should be directed to the appropriate department by phone call or email as these issues are not easily "fixable" in the same way a pothole, streetlight, etc. are.

6. What types of things should I report using this system?

This system is best suited to respond to service requests like potholes, street lights, etc. that can be assigned to staff and addressed in a timely manner. Start a report with the address of the issue, and you will then see a drop-down menu with all of the possible categories of issues you can report using this system.  Issues threatening public safety or requiring immediate attention should always be reported directly to the Avon Indiana Police Non-Emergency Line at 317-839-8700.

7. Will I receive updates on my request?

You will automatically receive updates on your request if you create a free 'Avon Indiana Action Center' by SeeClickFix account.

8. What if I submitted a request but haven't received a response?

The Town of Avon receives many requests per day, and departments do their best to respond in a timely manner.  If you submitted a request and it hasn't been resolved, please be patient as the staff is processing requests in the order that they come in.

9. Is there a cost to users?

There is no cost to the user to use 'Avon Indiana Action Center' by SeeClickFix. Our app is free for download, and the browser version is free with no download required.

10. Do I have to download the app from Apple/Google to use the Avon Action Center?

Nope!  You have the choice to either download the mobile app or use the web-based version.  Both work the same.  However, if you download the app, when there are updates to requests you have submitted or followed, you will be notified.  The choice is yours.

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1. Will Dan Jones be closed during the construction?

Dan Jones shouldn't be closed during construction.  Please note that we not only used italics, but also bold font, to emphasize that word.  Some contractors do things that are outside of our control, and as prepared and organized as our Public Works team is, occasionally those contractors will act on their own accord without notifying the Town of Avon.  If a road is scheduled to be closed, we will update avonindiana.gov/danjones as soon as possible, as well as send out an alert through our alert system.  You can easily sign up for alerts at avonindiana.gov/alerts from a desktop, tablet or mobile device.   

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1. How do I pay my city water bill?

Answer goes here...

2. How do I get a new trash can lid?

Answer goes here...

3. How do I apply for a job with the City?

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4. My trash didn't get picked up, what should I do now?

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5. How do I get a garage sale permit?

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6. How can I see the agenda for an upcoming City Council or Board meeting?

Answer goes here...

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1. What does a typical RAHC day look like?

9 am - Start Time

• Your adventure begins at one of the four parks across Hendricks County.
• You will receive a passport with a map and a brief description of each park challenge. Next, choose 3 challenges and try to complete them as quickly as possible. Beware: each park contains roadblocks for two teams, drawn at random. The unlucky roadblock winners will face an additional obstacle during their time at that park.
• Once you've completed your challenges, hop in your car and head off to the next park on the list. Repeat!

11:30 am to 12:30 pm - Lunch

1 pm - Race Resumes

• Visit the last two parks and complete their challenges.

5 pm - Dinner and Awards

• After all challenges are completed, teams gather at a central location (usually the Washington Township Park Pavilion) for dinner, awards, and general fun!

2. What are the challenges like?

They vary from the grueling and physical to mentally taxing. Past events have included obstacle courses, mud pie slinging, slip and slides, trivia challenges, and puzzles. And every once in a while we like to combine them to really mix things up!

3. Do you need to be a marathon runner to do these challenges?

Absolutely not: you don't even have to be a 1 mile runner!

4. When is this year’s event?

The 2017 date is Saturday, July 8, 2017.

5. When can I register my team?

Registration to start at Avon Town Hall Park:

• Online Registration

6. Where can I find out more?

Find more information by visiting the Race Across Hendricks County Facebook page.

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1. Want to bring your own RC vehicles?

The RC fest welcomes 2.4 GHz radio control systems and electric models only. 

Please note: Nitro engines are not permitted.

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1. Does the Town of Avon have a Snow and Ice Control Policy?

Yes we do!  This policy is also called a "Snow Removal Policy". The most up-to-date digital version can be found on our website at https://www.avongov.org/DocumentCenter/View/964/Snow-Removal-Policy-PDF?bidId=

2. When do we start plowing the roads?

2 inches or more of snow, we start plowing the primary roads.  Once primary roads are done, we start the secondary roads/neighborhoods.

3. Why did you plow snow into my driveway?

There is not a way to avoid plowing snow into driveways.  Attempts will be made to keep excess amounts from accumulating; however, each driveway will receive a certain amount of snow.

4. Can I shovel my driveway snow into the street?

No, if this occurs the Town will not be responsible for re-plowing streets.

5. Why did you put brine down on the roads? They are clear.

We try to be proactive when possible, pre-treating primary roads and areas where slick spots exist.

6. What are the primary roads?

Gibbs Road, CR 450 E, CR 475 E, CR 500 E, CR 525 E, Vestal Road, CR 625 E, Avon Ave, Dan Jones Road, CR 900 E, Ronald Reagan Parkway, CR 1050 E, Raceway Road, CR 200 N, CR 100 N, CR 91 N, CR 100 S, Oriole Way (CR 150 S), CR 200 S, and CR 300 S

7. Why did you block my car in?

During snow storms, you are not to park on the street.  This is dangerous and makes it very hard to plow our Town Roads.  Please move your vehicles into your driveways, so that the plow trucks can do their job safely and thoroughly.

8. How do you determine who gets snow removal first?

Priory list:

1. Pre-treatment of primary routes and slick spots prior to storm.
2. Town Hall/ Police Station - Open for Police and emergency vehicle accessibility.
3. Primary Routes - Main Roads (East, West, North, South) within Town limits - Passable and cleared edge of pavement to edge of pavement, when possible.
4. Secondary Routes - Single pathway cleared for emergency vehicles.
5. Secondary Routes - Cleared from curb to curb and Cul-de-sacs.
6. US 36 - Turn lanes for neighborhood entrances as needed.

9. How do I submit a claim for damages done by snow removal?

Please submit your claim via Action Center at avongov.org/actioncenter and a member of our Public Works team will get back to you ASAP.

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1. I'm moving. How do I stop service?

Best of luck on your move! 

You don't have to do anything to stop or change service with us. We collaborate with Hendricks County to obtain an updated list of property owners each quarter. You are responsible for the bill if you were the property owner on record with the Hendricks County Assessor's Office on the first day of the billing quarter, but after that, you shouldn't get any more bills. 

If you're still getting bills, or have additional questions, please give us a call at the Avon Public Works Department 317-272-0948. Be sure to tell the operator you have a Stormwater Utility question.

2. I moved, but I still got a bill.

The Stormwater Utility is billed quarterly to the property owner on record with the Hendricks County Assessor's Office on the first day of the quarter. 
If you have further questions, please call the Avon Public Works Department at 317-272-0948 and tell the operator you have a question about the Stormwater Utility.

3. I already paid this/there's an error on my bill.

We're sorry about that! Please call the Stormwater Utility customer service line at 833-286-9057. 

4. When are you going to fix my drainage issues?

The Stormwater Utility Board approved several drainage improvement projects in June 2018. Check the Stormwater Utility Capital Improvement Project to see if your area has already been included on this list. 

Don't see your drainage issue listed? Tell us about it!

Report your issue

You can also call the Avon Public Works Department at 317-272-0948 and let the operator know you're calling about the Stormwater Utility. We're happy to hear from you, but we encourage you to use the above form so there's a record of your complaint and so we can track progress on your issue.

5. When is the next public meeting?

Unless otherwise stated meetings occur on the first Wednesday of every month. Please visit the Stormwater Utility Board webpage for the schedule and further details.

6. How were the rates established?

Avon town officials commissioned a feasibility study in 2016 to look at an equitable, research-based structure for potential customer rates.

The potential rates are based upon the amount of impervious surface area on each property. Impervious surfaces – roofs, paving, concrete, gravel, etc. – do not allow stormwater to soak into the ground. Impervious surfaces increase urban runoff that must be directed through drainage infrastructure. More runoff creates more demand for infrastructure.

The study calculated the average impervious area from the residential customer class to establish the base billing unit, called the Equivalent Residential Unit (ERU). Residential customers would be charged one ERU per billing cycle. Other customer classes would be charged multiple ERUs per billing cycle based on the property’s impervious area ratio to the base billing unit.

Customer Class Rates:

Category	Residential	Non-Residential	Rail Yard
Rate ($/ERU/month)	$6	$4	$2

These rates were adopted by the Avon Town Council on November 16, 2017 (Avon Ordinance 2017-25)

If you have any more questions, please call the Avon Public Works Department at 317-272-0948.

7. My question isn't listed here.

No problem! Please give us a call at the Avon Public Works Department: 317-272-0948. Be sure to tell our operator that you have a Stormwater Utility question.

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1. Why would someone want to Annex into the Town of Avon?

Annexation enables Avon residents to manage future growth in the area that will directly impact the Avon community in issues such as schools, housing quality, roads, and economic development.

2. Will I pay more taxes?

Residential properties with a Gross Assessed Value of $93,500 or more will not pay more taxes for one acre of the property, which includes the home because they are at the 1% property tax cap. Portions of residential property in the area greater than the one-acre will be at the 3% property tax cap and may pay an additional amount. Properties assessed by the County Assessor in the agricultural category are already at the 2% property tax cap and will not pay more taxes unless there is a portion in the 3% property tax cap category.

3. What are the steps for annexation?

The Town Council introduces an annexation ordinance, adopts a fiscal plan for the annexation, notifies property owners of the public hearing, holds the public hearing, considers changes to the ordinance based on public comment, and votes on the final adoption of the annexation ordinance.

4. What services will the Town provide?

Some of the services include:

• Police protection: Avon Police Department
• Snow removal and road maintenance: Avon Public Works
• Plan review and approval: Avon Planning and Building
• Building permit review and approval: Avon Planning and Building
• The Washington Township/Avon Fire Department will continue to provide fire protection. Police and Fire have mutual aid agreements with surrounding agencies to assist when necessary.
• Residents receive an annual $50 programming discount at the Hendricks Regional Health YMCA. Membership is not required to receive the discount.

5. Does the Town provide trash collection?

No. Trash collection is a private service.

6. Does the Town charge any fees?

Yes, for stormwater, permits, and police reports. Some of the permits are gun permits, alarm permits, and planning/ building permits. The stormwater fee for residential property is $6 per month and replaces the legal drain fee. Chapter 4, Article 12 of the Town Code lists the fees of the Town. It is online at www.avongov.org.

7. Can I serve on a Board or Commission?

Yes. Residents will be able to serve on Town Boards and Commissions, run for elected office, and vote for the Town Council, Town Judge, and Clerk-Treasurer.

8. Who governs the Town?

The Town Council is responsible for governing the Town. 

The current list of Council Members can be found at www.avongov.gov/towncouncil 

9. Will the zip code change?

No. The zip code is determined by the United States Postal Service and is not related to Town boundaries. In the past, the Town has had discussions with the United States Postal Service about having an Avon zip code for additional areas but this is unrelated to annexation.

10. Will the Town require my home to connect to water or sewer lines?

No. Water and sewer services are provided by other entities that are not part of the Town government.

11. How will the town afford/prepare for the increased need for salting, plowing, etc. in the winter?

The Town currently contracts our snow removal services.   We have seven single-axle trucks and between 23-25 pickup trucks to complete snow removal services.   The Town, in cooperation with our contractor, could very quickly and easily add additional resources if needed because of reorganization or annexation.   It would be much more difficult if we utilized our own staff and had to buy equipment and hire more people.   In terms of cost, the Town would receive additional resources to pay for snow removal services if reorganization or annexation occurs.